Frequently Asked Questions
Everything you need to know about our premium equestrian equipment.
How do I ensure I choose the correct saddle size for my horse?
We recommend using our professional saddle-fitting guide or consulting with a certified Stübben representative. Proper fit depends on both the rider's seat size and the horse's wither clearance and back shape.
What is the expected delivery time for custom-made leather goods?
Standard items typically ship within 3-5 business days. However, custom-fitted saddles and personalized bridles are handcrafted to order and can take between 8 to 12 weeks for delivery.
How should I care for my Stübben leather products to ensure longevity?
To maintain the quality of the leather, we recommend regular cleaning with Stübben pH-neutral leather soap followed by our specially formulated Hamanol leather balm to keep the hide supple and water-resistant.
Do you offer international shipping for your equestrian gear?
Yes, we ship our premium sports equipment globally. Shipping costs and delivery timelines vary by destination and will be calculated at checkout based on your location.
What is your return policy for non-customized items?
You may return unused, non-customized items in their original packaging within 30 days of purchase. Please note that used equipment or custom-made saddles are not eligible for standard returns.
Is there a warranty on Stübben saddle trees?
Yes, we offer a 5-year warranty on our spring-tree designs against structural breakage under normal use, reflecting our commitment to elite craftsmanship and rider safety.